Reviews

Key Takeaways: Luxury Vinyl Flooring Reviews

• Where do I start looking to find out about LVT?
• Can I trust the review platforms as my main source for finding out about a company?
• Should I be reviewing the retailer as well?
• Are all LVT flooring brands as good as each other?
• Where and how is the best place to find out about a particular floor or manufacturer?
• Bad reviews = bad company or just an unbalanced misrepresentation of a business?

Before making any purchase of LVT flooring it is imperative that you sample the floor before buying. This type of LVT has what is often referred to as shade variation within the same manufacturing batch. This is designed to reflect the natural variations in shade, tone and hue found in nature. So, if we assume you have perused online and then requested a sample that has been dutifully delivered to your address for you to view and touch and you have decided that this is the new floor that you desire.

The next thing to do is to then review the floor, the brand and the retailer to see what others have experienced when buying and installing this luxury vinyl tile. The power of the Internet enables you to do this quickly and with a high degree of certainty that what you are reading are genuine reviews from consumers who have made the purchase that you are about to make. However, word of caution we have written below about the reviews that you can read online and in particular those that you can view on Trustpilot and Google. In the meantime, lets wind the clock back a few years and see how you could have reviewed and researched your new LVT, before and when buying from a traditional carpet and flooring shop?

Well, simply put before the age of the Internet and free, access to information for all there was really no way to access any offline review platform before making a purchase. We only really had the adverts that were pushed out via traditional media such at newspapers, magazines, Yellow Pages, TV and radio to hear about and find about different LVT brands and floors. But this was not discovering what previous buyers thought, this was merely becoming informed on the features and benefits of a particular luxuy vinyl floor.

Today, people often cite the benefits of buying LVT from a traditional carpet and flooring shop, either in the high street or on a local neighbourhood shopping precinct. Think about it though, when you walk into one of these traditional, bricks and mortar retailers are you getting a compete overview of the LVT market? A compelte selection of what is potentially avaialble to you? The answer is most definitely NO! You are simply, being shown and pushed into what the shop stocks and supplies. Then, potentially you will be directed into a brand or style of floor where the shop salesperson makes the most commission - not always the case but relatively often I would suggest how a carpet and flooring shop operates when a new potential customer walks through the door!

Contrast this to the ability now to independently research and find out information online in the comfort of your own home, without any pushy shop salesperson sublety manouvering you into making a purchase that benefits them more than it benefits you. Today, you can check up on and find out about the retailer and the past experiences of customers who have made a purchase through them. Flooring Hut is a good example of this. We have always put the customer at the heart of everything we do and this is reflected in our Trustpilot reviews and high score, categorising Flooring Hut on the Trustpilot platform as 'Excellent'.

Word of caution though in respect of the online review platforms and this probably includes social media and Facebook reviews as well. Generally speaking if you have had a bad experience with a company then you are much more likley to post a negative review on the business much more so than if everything had gone swimmingly well and you were delighted with the experience and in this context happy eith the LVT that you had purchased. This means therefore that the scores that tend to be accumulated by many businesses on Trustpilot and Google reviews (to name just 2 platforms), are often skewed and unbalanced. Take a look at the Trustpilot reviews page for Amtico and you would get the impression that both the company and their luxury vinyl floor tiles were below average bordering poor quality.

Is this actually the case however? It's not. Amtico is an excellent company and brings to market some of the best LVTs in the UK. Their is no doubt about this. So, do not just rely on what you read on the review platforms online. Always, speak to people you know and trust about their opinions and experiences of a brand or a floor and also your professional floooring installer is a good place to start to form an opinion as they are likely to have had considerable experience fitting this type of floor in the past. Our leading LVT ranges include the following: Polyflor Camaro; Polyflor Camaro Loc; Karndean Knight Tile; Karndean Van Gogh; Amtico Spacia and Amtico Signature.