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Delivery Information

UK Mainland Delivery

Although we aim to deliver next working day, we cannot guarantee this so please allow 1-5 working days.

Currently all orders with a value over £100 are free delivery to UK mainland. Standard delivery charge for all orders under £100 is £11.94 including VAT.

Other delivery options: Please call our customer service team on 01903 377027 for alternative shipping arrangements and charges. 

Delivery Process

We aim to keep you informed throughout the entire delivery process. Once we have received your order you will receive an e-mail order confirmation and a notification of dispatch when your order has left our warehouse.

What happens if my items go missing?

If for any reason you don't receive your order when expected, please contact us straight away.

If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven't received.

Faulty/Missing/Damaged/Incorrect Goods
If you have faulty, missing or incorrect goods then please contact a member of our customer service team on 01903 377027 or email sales@flooringhut.co.uk.

If you find that any items in your order from Flooring HUT have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately via email at sales@flooringhut.co.uk. We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we don’t accept responsibility for goods lost or damaged in transit. Return delivery charges will be refunded only if goods are faulty or an error has been made by us. Your statutory rights are not affected. You must let Flooring HUT know of your request to return goods for any reason by emailing us at sales@flooringhut.co.uk.

Check that all flooring products are in perfect condition before using them. Flooring HUT cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

OUR RETURNS AND CANCELLATION POLICY

We pride ourselves in supplying top quality goods at great value. However, sometimes things just don't go to plan and we understand that people change their minds.

If you do decide to return your order, you can cancel up to 14 days after the day of delivery. Please contact our customer service team and we will be happy to refund or exchange your goods minus a 15% restocking fee (restrictions apply). Our customer service team will supply you with a returns number and a postal address to be used for sending items back to Flooring Hut. Please make sure any goods are well-protected to keep them safe on their journey as unfortunately any costs for damaged goods will be taken from the total amount refunded.

In addition we are also happy to accept back any flooring or accessories left over after completing your installation within 30 days of purchase.

• You are repsonsible for arranging courier transport for the safe return of goods.

Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in "as new" condition and within 30 days of purchase.

If the products arrive with a manufacturing fault, please contact Flooring Hut Customer Services team immediately and we will make all the necessary arrangements to have the goods replaced.

If your order arrives as arranged but we're unable to deliver because there's nobody home, there's inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £0.65 per kg.

Please note – unfortunately, we can’t accept returns for products which are bespoke, made to your specifications or cut from a roll unless they’re faulty.

Find the best way to contact us here.