Delivery Information
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
Fast Delivery
We aim to deliver on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-7 working days for your delivery.
Delivery Terms
Currently *orders with a value over £199.00 exc. VAT qualify for free UK delivery (*Excluding: A number of postcodes as listed below; All Roll Carpets; Cormar Carpets and Abingdon Carpets). In instances where orders are received that are excluded from the free delivery offer, we will always inform you of the additional cost for delivering before requesting payment. You can view the cost of shipping at the view cart stage.
Currently *orders with a value over £199.00 exc. VAT qualify for free UK delivery (*Excluding: A number of postcodes as listed below; All Roll Carpets; Cormar Carpets and Abingdon Carpets). In instances where orders are received that are excluded from the free delivery offer, we will always inform you of the additional cost for delivering before requesting payment. You can view the cost of shipping at the view cart stage.
The following postcodes are only eligible for a 2-3-day service: AB, IV, PH, HS, ZE, KW, JE, GY, IM.
Extended Postcode Delivery Charges
TR: £98.00 (Sheet vinyl, roll carpets & underlay)
HS, ZE: £350.00
JE, GY: £129.99
KW15 - KW17: £129.99
IM: £155.99
IV41-49, 51, 55 & 56, KA27-28, PA41+: £179.99
PA20-38: £210.00
IV1, 2 & 3, AB10-30, 32, & 39, AB31, 33-48 & 40+ - IV, KW1-14, PH15+: £179.99
PO30-41: £49.99
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery or AM service. Deliveries outside mainland UK may incur extra delivery charges.
The standard delivery charge that applies for all orders under £199 (+VAT) is £24.99 (+VAT).
Delivery Options
For other delivery options please e-mail (sales@flooringhut.co.uk) or call (01903 377027). Our customer service team can advise you on alternative shipping arrangements and their charges.
Delivery Process
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse. You may also get SMS updates if you have selected that option at checkout.
How your order is delivered
Deliveries are made 'kerbside'. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead, and arrange a second pair of hands to help if you're receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.
Missing Items
If for any reason your order didn't arrived within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven't received.
Failed Deliveries
If your order arrives as arranged but we're unable to deliver because there's nobody home, there's inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Northern Ireland
Unfortunately we are unable to deliver to locations in Northern Ireland.
Your responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
Flooring Hut cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.
You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.
Our Returns and Cancellation Policy
Here at Flooring Hut we pride ourselves in supplying top quality goods at great value. However, sometimes projects don't go to plan or we change our minds. Here's our jargon-free terms for Returns and Cancellations.
| Your right to cancellation or return of your purchase
*We will be happy to issue your refund on receipt of goods in an unopened, unused and undamaged condition. See below:
Change of Mind (within 14 days)
If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to Flooring Hut at your expense, with no restocking fee.
Change of Mind (after 14 days)
Change of Mind (after 14 days)
After 14 days we can still refund or exchange your goods, but you will be charged a 15% restocking fee (restrictions apply). We are unable to accept returns outside of 30 days from the date the goods were received by the customer.
Commercial / B2B Sales on Flooring Hut (within 14 days & after 14 days)
Please Note: We regret that we must charge all non-faulty goods returned @ 15-30% re-stocking fee (depending on the product). We are charged this by our supplier(s) also and do not make any profit on this. This fee will be deducted on the safe return of the goods and from your order invoice total. The cost of the return is payable by the customer. This clause applies ONLY to commercial & B2B sales at www.flooringhut.co.uk.
Faulty and/or Damaged Goods
If your order arrives with a manufacturing fault or damages, we ask you to report this within 5 days and we will make all the necessary arrangements to have the goods replaced without cost to you. PLEASE NOTE: We require photographic evidence that the damage has occurred in transit. Photo(s) of damage before the delivery packaging is removed please to: sales@flooringhut.co.uk.
How to return your purchase
How to return your purchase
1. Please contact us via Email (sales@flooringhut.co.uk) or Phone to start the returns process.
2. Our customer service team will supply you with a returns number.
3. Please send the goods back to the Flooring Hut returns address:
2. Our customer service team will supply you with a returns number.
3. Please send the goods back to the Flooring Hut returns address:
Flooring Hut Ltd, Unit 1, Downsbrook Trading Estate, Southdownview Way, Worthing BN14 8NQ.
4. Once the goods have been received, we will start the process of refunding you using the details provided at purchase.
4. Once the goods have been received, we will start the process of refunding you using the details provided at purchase.
Your responsibilities when returning your order
• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in "as new" condition and within 30 days of purchase.
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in "as new" condition and within 30 days of purchase.
Products that cannot be returned
We cannot except returns for the following items: Accessories, Glue, Liquids, Screeds, Tools, Tubs, Bags and all LVT Design/Feature/Inlay Strips.
Important note: Carpet/Sheet Vinyl/Bespoke material orders: If your order is considered a bespoke order (i.e. if a carpet length is smaller than the width, cut into a specific shape or is manufactured to order) then we cannot accept a cancellation of contract or a return of the product. As the product was made for you specifically, your statutory rights by law to cancel do not apply. All sheet vinyl and Marmoleum floors, cut to a specific size are non-returnable bespoke items. Polyflor Expona Simplay. Note: This is a special order floor and is non-returnable.
If your order is not considered a bespoke order or the length is greater than the width chosen you are able to organise your own return transport to our warehouse. Upon arrival into our warehouse the item/s will be thoroughly inspected to ensure no transport damage has occured. Please be advised that if it is found to be damaged this may result in further deductions off of the total value refunded back to you, so the products being returned to our warehouse remain the responsibility of the customer until signed for upon arrival. Your refund will be processed in accordance with the manufacturers restocking charges, which vary between 15 - 50%.
Amtico Flooring
We cannot accept returns for all Amtico Signature floors as they are a bespoke product and made to order by Amtico. In addition, we cannot accept returns for Amtico Spacia and Amtico Form parquet/herringbone style floors as these are cut to order by Amtico.
When we have the right to decline your return request
In some circumstances we may refuse your return, with the following reason
• Goods and Services worth £42.00 or less.
Failed Deliveries
If your order arrives as arranged but we're unable to deliver because there's nobody home, there's inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Related Pages
Looking for Returns and Cancellations? View the page, here.
Looking for Returns and Cancellations? View the page, here.
